Cisco's senior collaboration professional credential. Voice, video, contact centre, Webex and unified communications across the Cisco collaboration portfolio. Core (350-801 CLCOR) + concentration.
⏱Duration: 8 days / 64 hrs
💻Format: Instructor-Led + Cisco UC Lab
🌐Delivery: On-site · Virtual · Hybrid
✅Pass rate: 87%
📅Next intake: 19 May 2026
📞
Voice infrastructure
CUCM, IM&P, dial plan design, route patterns, CSS / partitions
Webex Calling, Webex Contact Center, hybrid services
🔐
Security & QoS
Secure Calling (SRTP, TLS), QoS, Expressway, MRA
What this course is
Where Cisco collab stops being CUCM.
CCNP Collaboration is Cisco's senior collaboration professional credential. It validates that you can design, implement and operate the Cisco collaboration portfolio at depth — voice, video, meetings, contact centre and Webex Calling.
At Nexperts, CCNP Collaboration is delivered over 8 days against a real Cisco UC lab — CUCM, IM&P, Unity Connection, Expressway, CMS and a Webex Calling tenant. By day 8 you've built a full call-control deployment, integrated Webex Calling hybrid, deployed MRA and run a real contact-centre scenario.
CCNP Collab is the cert that filters phone-pluggers from collaboration architects. The portfolio is broad and the protocols are old-school — SIP, H.323, MGCP, SCCP. We make sure you understand them, not just memorise them.
The 2026 CCNP Collaboration update sharpened the focus on Webex Calling, Webex Contact Center, hybrid services, and the new Webex Devices. We cover all four with hands-on labs.
Who should take this course
📞
UC engineers
Already operating Cisco UC. CCNP Collab is the senior credential.
🌟
CCNP Enterprise holders
Lateral move into collaboration depth.
⚙️
Voice architects
Designing UC for MY enterprises. CCNP-C sharpens technical depth.
💼
Pre-sales engineers
Selling Webex / UC to MY customers. CCNP-C raises credibility.
👨💻
Network engineers
Pivoting into collaboration. CCNA + CCNP-C is the recognised pathway.
☁️
Webex specialists
From cloud-only Webex backgrounds. CCNP-C bridges to on-prem and hybrid.
Prerequisites
✓ CCNA (or equivalent 3+ years of professional networking experience)
✓ Working knowledge of CUCM, dial plan and SIP
✓ Comfortable with VoIP fundamentals — codecs, RTP, SDP
✓ Familiarity with Cisco IOS gateways and Expressway helpful
→ Don't have CCNA? Ask about our CCNA → CCNP Collaboration bridge programme.
Course Curriculum
Core + concentration. Full Cisco Collab portfolio.
CCNP Collaboration requires you to pass the CLCOR core (350-801) plus one concentration exam. We cover CLCOR plus the most-popular concentration — CLCEI (300-810 Implementing Cisco Collaboration Applications).
Hands-On Cisco UC Lab
11 builds. Real CUCM + Webex.
Every learner gets access to the Nexperts Cisco UC lab — CUCM, IM&P, Unity Connection, Expressway, CMS and a Webex Control Hub tenant. Every lab maps to a CLCOR or CLCEI blueprint domain.
01
CUCM Cluster Stand-Up
Stand up a CUCM cluster with IM&P + database replication.
Infra
02
Dial Plan Design
Build a 3-site dial plan with CSS, partitions and class of service.
Dial
03
SIP Trunking
Configure SIP trunk to ITSP with E.164 globalisation.
Trunk
04
QoS for Voice + Video
Apply DSCP marking + queueing across a 3-site WAN. Validate jitter.
QoS
05
MRA via Expressway
Deploy Expressway pair (E + C). Configure MRA with SSO.
Mobility
06
Cisco Meeting Server
Deploy CMS for a 50-participant scheduled meeting. Validate join flows.
Meetings
07
Unity Connection
Configure Unity Connection with single inbox, voicemail policies.
Voicemail
08
Webex Calling Hybrid
Provision Webex Calling for 200 users with Local Gateway.
Webex
09
Webex Contact Center
Build a contact-centre flow with skills-based routing in Webex CC.
CC
10
Secure Calling
Enable SRTP + TLS in mixed mode. Validate signalling and media.
Security
11
RTMT Monitoring
Build an RTMT alert profile for production CUCM.
Ops
+ 14 micro-tasks across CUCM admin, Expressway CLI, CMS API and Webex Control Hub.
Exam Information
Two exams. CLCOR + concentration.
CCNP Collaboration requires you to pass the CLCOR core (350-801, 120 minutes) plus one concentration exam. Most candidates pick CLCEI (300-810 Implementing Cisco Collaboration Applications).
End of day 4. Sets the CLCOR baseline. Average 58%.
02
CLCOR Clearance
Mid-course. Full timed CLCOR simulation. 80%+ before booking.
03
CLCEI Diagnostic
End of day 6. Sets the CLCEI baseline. Average 64%.
04
CLCEI Clearance
End of day 8. Full timed CLCEI simulation. 80%+ before booking.
0%
Pass Rate
87% of our CCNP Collab candidates pass CLCOR on first attempt.
The Cisco global first-attempt rate for CLCOR sits around 55% — the toughest of the CCNP family. We hit 87% by spending 60% of class time in the lab and gating booking on a clearance mock. CLCEI first-attempt rate is 90%.
Real Cisco UC labDual-mock programme87% CLCOR first attempt90% CLCEI first attemptFree retake voucher
Why our pass rate is 87%
Industry average: ~55%
Most candidates revise theory but never operate CUCM, Expressway or Webex. The exam is broad and the protocols are unforgiving — SIP / SCCP / SRTP / TLS at depth.
Nexperts: 87%
We give learners real lab access for 8 days, plus 30 days post-course. We drill the CLCOR blueprint and gate on a clearance mock. By exam day, the workflows are reflexive.
Your Cisco Collab Path
CCNP Collab pairs with CCIE Collab and Webex specialty.
CCNP Collab is the senior individual-contributor credential. From here, candidates aim at CCIE Collaboration (the full lab cert) or stack with Webex specialist tracks.
Before this
CCNA
Required base Cisco credential. Most candidates have CCNA + 2–3 years voice experience.
Expected salary range after CCNP Collaboration: RM 10,500 – RM 16,500/month for senior UC engineer roles in MY MNCs and integrators.
Student Reviews
What our CCNP Collab engineers say.
4.7
★★★★★
52 reviews
5★
78%
4★
18%
3★
4%
★★★★★
"Most current Cisco collab content I've seen anywhere. Webex Calling + LGW lab is exactly what's selling in MY today. We won an RFP after I cleared the cert."
JL
Jeremy Lim
Senior UC Engineer · NTT MY
✓ CLCOR + CLCEI first attempt
★★★★
"Dial plan design is the only single drill that maps to my actual job. We migrated 4 sites onto a globalised E.164 plan after the course."
SD
Saiful Daud
UC Architect · Maxis
✓ CLCOR first attempt
★★★★★
"Coming from cloud-only Webex. CCNP Collab gave me the on-prem and hybrid depth I was missing. Lab access for 30 days post-course was crucial."
KP
Kavitha Panchavarnam
Webex Specialist · Telekom MY
✓ CLCOR first attempt
★★★★
"8 days is intense but the labs are unmatched. Cisco Meeting Server + Webex Contact Center labs were the highlights."
HS
Hassan Suleiman
Network Engineer · PETRONAS Digital
✓ CLCOR + CLCEI first attempt
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