The most trusted entry credential into IT. Hardware, operating systems, networking, virtualisation, mobile and security — the foundation every IT career builds on.
⏱Duration: 6 days / 48 hrs
💻Format: Instructor-Led + Lab Kits
🌐Delivery: On-site · Virtual · Hybrid
✅Pass rate: 96%
📅Next intake: 5 May 2026
🔧
Hardware mastery
Build, repair and diagnose desktops, laptops and mobile devices
💻
Multi-OS proficiency
Windows 11, macOS, Linux, iOS and Android — installs and support
🌐
Networking & cloud basics
TCP/IP, wireless, virtualisation and SaaS troubleshooting
🛡️
Security fundamentals
Endpoint protection, identity, malware response and best practices
What this course is
Every IT career starts with A+.
CompTIA A+ is the world's most recognised starting credential for technology support roles. It validates that you can install, configure, troubleshoot and support hardware, software, mobile devices and networks across Windows, macOS and Linux.
At Nexperts Academy, A+ isn't a slide-led grind. We run real teardowns of desktops and laptops, real network troubleshooting on a live lab, and walk you through the same support tickets we see graduates solve in their first month at MNCs in Cyberjaya and KL.
A+ is not just a cert. It is the only one that proves you can sit in front of a broken machine and fix it before lunch.
The 2026 update of A+ (Core 1 220-1101 and Core 2 220-1102) adds modern troubleshooting for cloud-managed endpoints, zero-trust identity flows, and the Windows 11 administrative model. You finish able to walk into any L1 or L2 support role and be productive on day one.
Who should take this course
👨💻
School & college leavers
Looking for a structured first step into IT — A+ is what hiring managers screen for.
🔄
Career switchers
Coming from non-IT backgrounds. A+ gives you the language, the hardware fluency and the credibility.
🛠️
Helpdesk staff
Already doing the work without certification — A+ formalises and grows the salary band.
🏢
Corporate IT teams
Standardise baseline knowledge across distributed support staff.
🎓
Diploma students
TVET, polytechnic and ICT students wanting an industry-recognised credential.
🌏
Aspiring expat IT staff
A+ is recognised across the Gulf, ANZ, UK and the wider commonwealth.
Prerequisites
✓ Basic computer literacy — using Windows or macOS daily
✓ Comfort installing software and using a browser
✓ Willingness to handle physical hardware in lab sessions
✓ Curiosity — that's the only real prerequisite
→ No prior IT certification required. This is the start of the path.
Course Curriculum
Two exams. One foundation.
A+ is delivered as Core 1 (Hardware, Networking, Mobile, Cloud, Troubleshooting) and Core 2 (OS, Security, Software, Operational Procedures). We teach them as one continuous story.
Hands-On Lab Kits
48 lab tasks. Real hardware. Real OS.
Every learner gets a Nexperts lab kit — a real motherboard, RAM modules, NVMe drive, and a 4-port switch. You don't simulate hardware support. You do hardware support.
01
Build a PC from Components
Receive a parts kit. Assemble, install Windows 11 and bring it onto a working network — graded on time and stability.
Hardware
02
Diagnose & Replace a Failing PSU
Walk through a failure scenario. Identify the bad component using only a multimeter, system logs and process of elimination.
Diagnostics
03
Wireless SOHO Network Configuration
Configure a small office wireless network with VLANs, guest access and WPA3 encryption.
Networking
04
Multi-Boot Workstation Build
Install Windows 11, Ubuntu Linux and recover a macOS image — manage three OSes on one workstation.
OS Install
05
Endpoint Hardening Sprint
Take a fresh Windows install. Within 60 minutes, apply CIS-aligned hardening using Group Policy and PowerShell.
Security
06
Active Directory Joiner-Mover-Leaver
Run the full identity lifecycle for a fictional user — onboard, transfer, decommission. Document every step.
Identity
07
Cloud Endpoint Enrolment
Enrol a Windows endpoint into Microsoft Intune. Push policy. Wipe remotely. Re-enrol.
Cloud Mgmt
08
Malware Triage Drill
A user reports their machine is slow. Identify the malware family, contain, remediate and write the user-friendly summary.
Defence
09
Live Helpdesk Tickets
20 real tickets. 90 minutes. Triage, resolve and close them. Graded on resolution rate and ticket hygiene.
Support Ops
+ 39 additional micro-tasks across hardware, networking, security and operations. Lab kits are yours to keep.
Exam Information
Two exams. Both required.
A+ requires passing both Core 1 (220-1101) and Core 2 (220-1102). Most candidates take them within 30 days of each other. Nexperts bundles both vouchers and runs separate mock cycles for each Core.
Core 1 (220-1101) Exam
QuestionsUp to 90 (MC + performance based)
Duration90 minutes
Passing score675 / 900
FormatPearson VUE / Online
Validity3 years (CE renewal)
Industry avg pass rate~71% first attempt
Nexperts pass rate96% first attempt
Core 2 (220-1102) Exam
QuestionsUp to 90 (MC + performance based)
Duration90 minutes
Passing score700 / 900
Both requiredYes — A+ awarded only on passing both
Best practiceTake Core 1, then Core 2 within 30 days
Voucher packBundled — both exams included
RenewalCompTIA CE — 20 CEUs in 3 years
Our Dual-Mock Programme
01
Diagnostic — Core 1
Taken end of week 1. Highlights weak areas across hardware and networking. Average score: 64%.
02
Targeted Mock — Core 2
Focus on OS and security. Each wrong answer reviewed in a 90-minute walkthrough. Average score: 79%.
03
Final Clearance
Two full exams back to back under timed conditions. 80%+ before we book. Average score: 87%.
0%
Pass Rate
96% of our A+ students pass both exams.
The combined first-attempt rate for A+ Core 1 + Core 2 sits around 71% globally. We deliver 96% — driven by hands-on lab kits, dual-mock exams for both Cores, and an instructor who has supported MNC desktops in Cyberjaya for over 12 years.
Lab kit includedDual mock exams96% combined passVoucher bundle saves 12%Free retake on either Core
Why our pass rate is 96%
Industry average: ~71%
Most candidates pass Core 1 but stumble on Core 2 because they treat it as 'just OS'. They underestimate Operational Procedures and security.
Nexperts: 96%
We schedule both exams within 30 days. We hard-gate on a clearance mock. And we cover OPs, security and documentation as if they were technical domains — because they are.
Your Certification Journey
A+ is the entry. Choose your direction.
A+ is the foundation. From here you specialise — networking with Network+, security with Security+, or jump straight into a vendor track like Microsoft AZ-900 or AWS Cloud Practitioner.
Before this
No prerequisite
A+ is the starting credential. If you can use a computer, you can take A+. We provide the rest.
ICT Diploma→CompTIA A+ ← You→Network+→Security+→AZ-104 / AWS SAA
Expected salary range after A+: RM 2,800 – RM 4,500/month for L1/L2 IT support roles in the Klang Valley.
Student Reviews
What our A+ graduates say.
4.8
★★★★★
198 reviews
5★
86%
4★
12%
3★
2%
★★★★★
"Walked into the course with zero IT background. Six weeks later, I'd passed both Cores and accepted a helpdesk offer at Maxis. The lab kit drills made the performance-based questions feel routine."
AS
Aisyah Sulaiman
Service Desk Analyst · Maxis
✓ Passed both Cores · 762 / 720
★★★★★
"I'd been doing helpdesk informally at my company for three years without certification. A+ formalised everything I'd been doing and I got a 22% salary bump within two months of certification."
JT
Jeevan Thanggavelu
IT Support Lead · Sime Darby
✓ Passed first attempt
★★★★
"The lab kit alone is worth the course fee. I built and rebuilt that PC about a dozen times. By the time I sat the performance-based items, nothing was unfamiliar."
MN
Marsha Ng
Junior IT Officer · KPMG Malaysia
✓ Passed both Cores · 840 / 768
★★★★★
"The instructor explained Active Directory in 20 minutes better than two semesters of college had. The way he linked theory to a real ticket I'd see on Monday morning made every concept stick."
RH
Ridhwan Hakim
Desktop Support · Petronas ICT
✓ Passed first attempt · 815 / 745
Copy page link
Share this course page with your team or save the URL for later.
