Microsoft AuthorisedAssociate · M365 Admin2026 ObjectivesMost-Hired M365 Cert
MS-102 M365 Administrator Expert
Run Microsoft 365 in production — tenant management, Exchange Online, SharePoint, Teams, Defender and Purview — with the depth a real administrator needs.
⏱Duration: 5 days / 40 hrs
💻Format: Instructor-Led + Tenant Labs
🌐Delivery: On-site · Virtual · Hybrid
✅Pass rate: 94%
📅Next intake: 19 May 2026
🔐
Tenant administration
Domains, licensing, Entra basics, role assignment and delegation
📧
Exchange Online ops
Mailboxes, transport rules, hybrid mail flow, anti-spam, anti-malware
👥
Teams + SharePoint
Sites, governance, sharing, retention, Teams meeting policies
🛡️
Security + compliance
Defender for Office 365, Purview, DLP, sensitivity labels, eDiscovery
What this course is
Where M365 stops being an admin centre.
MS-102 is the certification that proves you can run Microsoft 365 in production. It goes beyond the admin centre into the depth of Exchange Online, SharePoint, Teams governance, and the security and compliance layers that protect a real tenant.
At Nexperts, MS-102 is delivered on a real M365 E5 tenant per learner. We role-play through a fictional 1,200-seat company — onboarding, governance, security incident, compliance audit — every scenario you'd see in your first six months.
MS-102 is not the most glamorous Microsoft cert. It is the one that hiring managers in Klang Valley enterprises trust most when they're filling an M365 admin seat.
The 2026 MS-102 objectives expanded coverage of Defender for Office 365, Purview Insider Risk Management and Microsoft Copilot administration. We cover all three with hands-on builds.
Who should take this course
🔐
Junior M365 admins
Already responsible for an M365 tenant but want depth and the formal credential.
🔄
On-prem Exchange admins
Coming from on-prem Exchange Server. MS-102 is the bridge to cloud-native admin.
🛠️
IT generalists
Wearing the M365 hat alongside other duties. MS-102 raises competence and confidence.
💼
IT managers
Owning M365 outcomes for the business. MS-102 sharpens technical reviews and vendor conversations.
🌟
SC-300 graduates
Identity-side admins broadening into the full M365 surface.
📚
TVET / poly diploma students
Looking for a high-impact admin credential to enter the market.
Prerequisites
✓ Working knowledge of Microsoft 365 services as a user
✓ Familiarity with Microsoft Entra ID basics (SC-900 helpful)
✓ Comfortable navigating Exchange admin centre
✓ PowerShell familiarity is a plus (we cover what's needed)
→ Don't have SC-900 yet? Ask about our SC-900 → MS-102 bundle.
Course Curriculum
Five domains. One full M365 practice.
MS-102 is structured into Tenant Management, Exchange Online, SharePoint & OneDrive, Teams Administration, and Security & Compliance. We deliver in role-play order — by day 2 you've onboarded a tenant.
Hands-On Tenant Labs
9 builds. On real M365 E5.
Every learner gets a personal Microsoft 365 E5 trial tenant for the duration of the course. You don't simulate M365 — you run it.
Build policies for Finance and Engineering personas. Validate with sample users.
Teams
06
Sensitivity Label Rollout
Design and roll out a 4-label scheme. Apply auto-labelling for credit-card data.
Compliance
07
Insider Risk Workshop
Configure two insider risk policies and tour the alerts UI.
Insider Risk
08
eDiscovery Case
Run an eDiscovery case from custodian to export. Document the chain of custody.
Legal
09
Tenant Health Audit
Run a tenant-health audit using Microsoft Secure Score. Pick three improvements.
Posture
+ 12 micro-tasks across PowerShell and Microsoft Graph for tenant administration.
Exam Information
One scenario-heavy exam. Mostly admin scenarios.
MS-102 has 40–60 questions over 120 minutes. The exam is heavy on admin-centre scenarios and a healthy dose of PowerShell snippet review. Time pressure is real — we drill it.
Common gotchasCmdlet name updates and parameter overloads
CoachingWalkthrough of 25 real cmdlets
StrategyRead pipeline left-to-right, then look at parameters
OutcomePS-question score uplift averages +18%
WalkthroughPast PS-snippet archive provided
Our 3-Mock Programme
01
Diagnostic Mock
End of day 2. Maps weak areas. Average score: 60%.
02
Snippet-Heavy Mock
Mid-course. 40% PowerShell snippet review. Average score: 73%.
03
Final Clearance
Full timed simulation. 80%+ before we book. Average score: 86%.
0%
Pass Rate
94% of our MS-102 admins pass on first attempt.
The Microsoft global first-attempt rate for MS-102 sits around 70%. We hit 94% by spending 60% of class time in the admin centre, drilling PowerShell under timer, and gating booking on a clearance mock.
Real M365 E5 tenantPowerShell drill94% first attemptFree retake voucherCopilot admin track
Why our pass rate is 94%
Industry average: ~70%
Most candidates over-rely on the admin centre and lose to PowerShell snippet review. They also under-practise complex transport-rule scenarios.
Nexperts: 94%
We split time across portal, PowerShell and Microsoft Graph. We drill 25 cmdlets. And we role-play three real admin scenarios so the exam reads as familiar.
Your M365 Path
MS-102 is the senior M365 admin credential.
MS-102 stacks naturally with SC-300 (identity), SC-200 (security operations) or MS-700 (Teams specialist). Most graduates pair it with one specialty within 9 months.
Before this
SC-900 (recommended)
SC-900 builds the security base. AZ-900 also helpful but optional.
