Nexperts Skill
Associate → Advanced Admin
Spring '26 features
CRM ops
SalesforceAdmin & Automation
Navigate Salesforce Lightning like a product owner — objects, security model, automation (Flow), reports/dashboards and release hygiene. Designed for MY enterprises adopting Sales/Service Cloud.
🔒
Security model Profiles, permission sets, sharing rules intuition
⚡
Automation Record-triggered Flow patterns guardrails
📊
Insights Reports, dashboards, CRM analytics hygiene
🚀
App lifecycle Sandboxes, change sets, deployment awareness
Overview
Curriculum
Labs
Exam Info
Pass Rate
Next Steps
Reviews
What this course is
Admin craftmeets automation.
Salesforce powers revenue and service operations across Malaysian enterprises. Great admins reduce licence waste, keep data trustworthy and automate repetitive tasks safely.
Labs run in dedicated training orgs with realistic MY customer scenarios (retail pipeline, manufacturing cases, telco service queues).
Optional exam pathway discussion for Salesforce Certified Administrator — voucher add-on.
Who should take this course
💼
CRM coordinators You configure requests today.
🔐
IT application owners You govern SaaS sprawl.
📊
RevOps analysts You need depth beyond spreadsheets.
📚
Consultants Implementation readiness.
🎯
Career switchers High-demand SaaS skill.
👥
Teams Private cohort pricing.
Prerequisites
✓ Browser fluency
✓ Understanding of sales/service processes helpful
→ Trailhead account free — create before class.
Course Curriculum
Five days. Tenant-first.
Each topic ends with an acceptance checklist mirroring enterprise governance.
Navigation
Data model
Apps & tabs
Search
Lab: build custom object
Profiles vs permission sets
OWD + sharing
Field-level security
Lab: design secure sharing
Flow vs Process Builder migration mindset
Record-triggered patterns
Fault paths
Lab: automate SLA alert
Report types
Dashboards
Sandbox promo
Lab: exec dashboard pack
Tenant Labs
Hands-on org. Safe mistakes.
Break things in training orgs — not production.
01
Model HR object
Relationships + page layouts.
Data
02
Fix security bug
Diagnose sharing issue.
Sec
03
Flow challenge
Automation with rollback plan.
Flow
04
Report pack
Cross-filter story.
Analytics
05
Deploy sim
Change set walkthrough.
ALM
06
Capstone
Business story automation.
Capstone
+ Trailhead assignment map.
Certification pathway
Salesforce Certified Administrator.Optional track.
Course aligns to exam blueprint; voucher optional. Internal practical exam available for corporate cohorts.
Administrator exam (optional)
Questions 60 scored + 5 unscored
Duration 105 minutes
Passing 65% (Salesforce publishes scaled scoring)
Delivery Online proctored / Kryterion
Nexperts practical
Skills check Tenant configuration scenarios
Passing Rubric-based
89% cert passwith voucher track.
Most failures come from shallow security understanding — we overweight that domain.
Flows
Security
89% cert
Tenant labs
Trail map
Why our pass rate is 89%
Trailhead only
No structured defence of designs.
Nexperts
Facilitated labs + critique.
Your Salesforce path
Grow towardPlatform App Builder.
Continue with advanced Flow, integration patterns or multi-cloud courses.
Before this
CRM basics
Helpful context.
CRM →
Recommended next
Platform App Builder cert prep
Extended config depth.
Ask advisor →
Path
Excel
→
SF Admin ← You
→
App Builder
→
Integration
Salesforce admins in Malaysia: RM 6,500 – RM 12,000/month depending on multi-cloud exposure.
Student Reviews
What our Salesforceadmins say.
★ ★ ★ ★ ★
"Flows finally click structurally — not random clicks."
NW
Nadia Wong
RevOps
✓ Certified
★ ★ ★ ★ ★
"Security module saved our production org from bad sharing."
KL
Ken Liew
IT Apps
✓ Certified
★ ★ ★ ★
"Fast pace — pre-read Trailhead links mandatory."
SS
Saran Singh
Consultant
✓ Passed
★ ★ ★ ★ ★
"Worth every sen for our corporate cohort."
CY
Chloe Yap
Manager
✓ Team uplift
