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Nexperts Skill Fundamentals Washington aligned ITSM ops

ServiceNow
Administration Fundamentals

Core Now Platform administration — users/groups, ACLs, lists & forms, imports, update sets and baseline incident/change workflows — on Calgary-compatible training instances.

⏱Duration: 5 days / 40 hrs
💻Format: Instance Labs
🌐Delivery: Virtual · Hybrid
✅Pass rate: 90%
📅Next intake: 9 Sept 2026
ServiceNow Administration Fundamentals training session at Nexperts Academy
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Identity

Users, groups, departments & delegation

🔒

Security

ACL intuition without breaking production

⚙️

Config

Dictionary overrides, business rules intro

📦

Delivery

Update sets + agile basics for admins

What this course is

Operate the
platform safely.

ServiceNow underpins ITSM for Malaysian enterprises and shared-services hubs. Skilled admins shorten backlog, protect instance health and unblock automation squads.

Labs use fresh training instances — no fear of breaking prod.

Pairs naturally with our Implementation course for consultants delivering greenfield projects.

Who should take this course
🔧

ITSM coordinators

You route tickets today.

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Application owners

Governance for Citizen dev.

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MSSP staff

Multi-tenant awareness.

📚

Fresh grads

Enterprise SaaS career.

🎯

Career switchers

Demand for Now talent rising.

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Corporate cohorts

Available.

Prerequisites
✓ Basic ITIL awareness helpful
✓ Browser fluency
→ ServiceNow developer instance signup instructions emailed pre-class.